Developers, web designers, and graphic artists are just some of the creative professionals out there who charge by the hour, billing clients for the time it takes to create a product, be it a logo or a website.

But this raises an important question – what exactly is the client paying for? The process of creating that product or the end product itself? And where does the responsibility lie for deciding how that time is best spent?

“I thought of a better way to do this.”
When it comes to coding, there are endless ways to accomplish a specific task. Anyone who has ever written more than one line of code has had the experience of spending hours working on a solution, only to wake up the next morning with a “better” answer to the problem. It’s not uncommon to throw away huge chunks of code when a new idea comes along.

Designers can experience the same thing. Hours can be spent on a design, only to decide to scrap it for an entirely different approach. These decisions are often subjective, driven only by an individual’s own desire to produce something they consider “better” than what they had previously done. Even if a problem is already solved, or a design already completed, the drive to improve on it can add countless hours to a project.

To bill or not to bill?
In these cases, should the client be responsible for paying for work that may be thrown away? Or should the consultant not bill for the work, chalking it up to learning and consider it a cost of doing business? After all, many times when the choice is made to discard work, it is simply a matter of opinion.

Now, as a consultant myself, I may be biased, but I consider any work done on a project to be justifiably billable. If it weren’t for that client, your time could have been spent working on something else. So that time can be charged for.

From there, it is at the consultant’s discretion to decide what to charge for. Ideally, this should be taken into account before making the decision whether to redo something. There have been several times when I decided to start something over and not bill the client. But these decisions were made on a case-by-case basis.

While you can bill for any and all time you have spent working on a project, it is your duty to respect the client’s budget and make sure it is being spent responsibly.

Paying For the Product AND the Process
Exploring different solutions and occasionally having to revisit and revise past work is part of the process of creation. No one churns out perfect work the first time, every time.

A client may sometimes feel that this can be a waste of money, but a consultant who just plows through a project, without reevaluating the best way to do things, will end up costing you much more in the long run.

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There was a great article in Business Week recently about the economic importance of home-based businesses.

Based on a report released by Emergent Research, there were several interesting facts regarding entrepreneurs who work from their primary residence. From the article:

More than half of all U.S. businesses are based at home. These companies often are dismissed as quaint hobbyist ventures, but new research suggests that’s a mistake. An estimated 6.6 million home-based enterprises provide at least half of their owners’ household income. Together these “homepreneurs” employ one in 10 private-sector workers, and by many measures they’re just as competitive as their counterparts in commercial spaces.

The article is worth reading and illustrates not only the legitimacy of home-based businesses, but also their importance to the economy as a whole.

“So you sit in your pajamas all day?”
Anyone who works from home will tell you how common it is for people to assume it is “not a real job” or imply that you must not work very hard. However, not only do these businesses employ their owners, but over half of home-based businesses have additional employees and employ roughly 13.2 million Americans. In a job market like this one, that’s nothing to take lightly.

Hopefully, as more and more workers consider starting their own ventures and grow to hire others, home-based businesses will finally get the respect they deserve.

Source: The Rise of the ‘Homepreneur’

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being_firstSometimes even going to lunch can teach you an important lesson.

“We’ll sit outside.”
This past Friday I had lunch with some friends to catch up and chat about business. We went to a restaurant in midtown Manhattan during peak lunch hours and, unsurprisingly, there was a long wait for a table inside. This particular restaurant has a large outdoor deck, but considering it was mid-October and there was a bit of a chill in the air, no one had opted to sit outside.

When the hostess told us about the wait, we asked if they could turn on the heat lamps on the deck, and if so, we would be happy to sit outside rather than wait. They agreed and as we sat down, we joked to the waitress that we would draw a crowd out on the deck.

Sure enough, by the time we were done with our meal, there were no less than 10 tables full of customers on the deck, comfortably enjoying an autumn day in New York under the heat lamps.

The Reason I’m Sharing This
What’s the point of this story? Though it’s a trivial experience, it illustrates a larger principle: there is a power in being the first to do something. Most people don’t even consider a particular path unless they know someone else chose to take it first.

As I speak with clients or aspiring entrepreneurs, it is disappointing how often I hear something to the effect of, “If this was a good idea, someone would be doing it already.” All the good ideas are definitely NOT taken. Some haven’t been thought of yet, but others have been thought of, only to languish and eventually die just because someone wasn’t willing to be first.

There are countless opportunities out there that exist simply because no one is willing to be first. If you have no problem blazing a new trail, then be the first to sit outside. You might just draw a crowd.

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idea_graphicThe more I work with clients, the more I’m convinced that written descriptions are a poor way of sharing and discussing ideas for a website.

The traditional process for getting a project started usually involves writing it down. Drafting a business proposal, or creating a requirements document, are often the first step we take in bringing an idea to life. And it can be a valuable exercise to help perfect and hone a concept within your own mind. But when it comes to sharing it with others, the written word can leave too much open to interpretation. Whether you are dealing with an investor, a freelance designer or developer or even internal staff, most of us are visual creatures. We need to see something in order to fully internalize what we are dealing with.

Sketching Out Ideas
I have always been a big fan of wireframes. For those of you unfamiliar with a wireframe, it’s sort of like a blueprint for a website, showing the basic elements that will be included on each page of the site. They allow people to get a sense of a project in a way written documents can’t match. Until someone, especially a client, sees an idea sketched out, you can never be sure that everyone is picturing the same execution.

That’s the biggest problem with relying too much on technical specifications and requirements documents. While many people assume it creates agreement on what is being worked on, it is often a false sense of agreement. The developer has one thing in mind, and the client has a completely different interpretation. That is why stories of unsatisfied clients and poorly-managed projects are all too common. Putting ideas into wireframes helps create consensus. You will also be surprised how people will take your idea more seriously when they can actually see it for themselves.

No Longer Just For Designers
Luckily, there is a tool out there that can help anyone build a wireframe, regardless of technical or design expertise.

Balsamiq Mockups is a great product that allows for quick and painless wireframe construction in an easy to use drag-and-drop interface. There is a free trial available, and the purchase price for the full version is reasonable. (As a disclaimer, I have no affiliation with the company and no financial incentive to recommend the product.)

Even with the design ability to create wireframes from scratch, I have been using Balsamiq quite a bit lately and feel the need to share it with others. It has saved me a ton of time and makes what can be a time-consuming task much easier. I have also worked with too many clients who spend vast sums of money on a web project, only to be unhappy with the end result. Starting out with a robust wireframe is a great way to avoid that happening to you.

Sharing Your Idea
There are many different reasons you may be involved with creating a website. Maybe you work for a company that is planning a redesign, or perhaps you are a budding entrepreneur who dreams of launching your own start-up. Whatever the case, you will probably need to involve other people at some point. And when you do, remember, instead of just telling someone what you have in mind, it’s always better to actually show someone your idea.

Do that and you will greatly improve your chance for success.

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save_the_planetSo it turns out that today is Blog Action Day. The idea is that participating bloggers around the world all agree to write a post about the same topic. This year the topic is Climate Change.

At face value, this doesn’t seem a fitting subject for this blog, but trust me, it is. Many characteristics of corporate life have a negative impact on the environment. Let’s take a look at some of the ways the traditional work situation is bad for the planet.

Your Commute is Killing the Planet (and You!)
Most people commute to work, many driving their own car. According to the U.S. Bureau of the Census, the national average commute time is over 25 minutes. In some areas, like my home state of New York, the average is closer to 40 minutes. This contributes to increases in both fuel consumption and exhaust omissions.

Depressingly, at the national average, that also adds up to over a 100 hours of commuting time every year. This means you likely spend more time in your car driving to work each year than you do on vacation (considering the standard of two weeks off annually). That’s also time you aren’t getting paid for.

Entrepreneurs and small business owners typically have much shorter commute times (and obviously, home-based businesses have none). With more people working for themselves and employers offering flexible work arrangements such as telecommuting, we could reduce the damage being done both to the planet and to ourselves.

The Impact of Business Travel
As of a few years ago, the annual volume of business travel was over 200 million person-trips a year, according to the U.S. Travel Association. Almost half of these trips were reportedly taken for general business purposes (likely for consulting, client service, etc). Because large companies have the budget to cover travel like this, trips are often taken that aren’t absolutely necessary.

Small businesses and entrepreneurs, restrained by smaller travel budgets, don’t travel as often and instead handle business communications over email, phone and video conferencing. This all leads to a cutback in travel, which leads to, again, reductions in fuel consumption and carbon emissions.

Small Businesses Are Nimble
While “going green” seems to be the hot new trend lately, working against climate change is mostly about reducing consumption of all types. Putting a focus on things like using less paper, or cutting back on energy usage, are all good for the planet. Instituting change in a large organization can be difficult. But adopting responsible practices among a small group of people just doesn’t have the same hurdles. Small businesses are capable of changing their behavior quickly and easily.

Start Your Business, Save the World
Take a look at what we discussed. Cutting the number of hours you spend commuting. Traveling less. All of this not only adds up to increased environmental responsibility, but also improving personal happiness. Working for yourself, traveling less and flexible work arrangements all have the opportunity to improve your quality of life.

So my call to action is this: start exploring ways to lessen the impact your job has on your life. You might just save the world in the process.

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Mark Webster

About Mark Webster

One of the Co-Founders of SideTour, former TechStar (NYC Summer 2011), ex-NBA'er, and past TechCrunch Disrupt Hackathon Winner.